Privacy Policy

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company refers to Incident Management System.
• Cookies are small files placed on Your computer, mobile device or any other device by a website, containing details of Your browsing history.
• Country refers to Saudi Arabia.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes data on behalf of the Company.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• Website refers to Incident Management System, accessible from https://ims.ptco.com.sa.
• You means the individual accessing or using the Service, or the company/legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, including:

• Email address
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service, including information such as Your Device's IP address, browser type, browser version, pages visited, time and date of visit, time spent, unique device identifiers, and diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. Technologies used include:

• Cookies or Browser Cookies — a small file placed on Your Device. You can instruct Your browser to refuse all Cookies.
• Flash Cookies — local stored objects used to collect and store information about preferences or activity.
• Web Beacons — small electronic files permitting the Company to count users who have visited pages or opened emails.

Cookies can be "Persistent" or "Session" Cookies. We use Necessary, Functionality, and Cookie Policy acceptance cookies.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service
• To manage Your Account and registration
• For the performance of a contract
• To contact You by email, telephone calls, SMS, or push notifications
• To provide You with news, special offers, and general information
• To manage Your requests
• For business transfers and corporate restructuring
• For other purposes such as data analysis, identifying trends, and improving our Service

Sharing Your Data

• With Service Providers
• For business transfers
• With Affiliates
• With business partners
• With other users in public interaction areas
• With Your consent

Retention of Your Personal Data

The Company will retain Your Personal Data only as long as necessary for purposes set out in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is generally retained for a shorter period.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at operating offices and other locations where processing parties are located, meaning data may be transferred outside your jurisdiction. Your submission represents your agreement to that transfer.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time and notify you by posting changes on this page or via email.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By Service Desk Website: https://servicedesk.ptco.com.sa/